At winhub, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect from Filipino players, how we use it, who we share it with, and how you can exercise your rights under applicable Philippine data protection law.
Six core principles that guide how winhub handles every piece of personal information you share with us.
All personal data stored on winhub servers is protected using industry-standard 256-bit SSL/TLS encryption. Your account credentials, payment details, and KYC documents are stored in encrypted form and are never accessible in plain text by unauthorized parties.
winhub collects only the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or for purposes unrelated to your gaming account, regulatory compliance, or the improvement of our platform services.
winhub does not sell, rent, or trade your personal data to third-party marketers. Data is shared only with trusted service providers who are contractually bound to protect it, and with regulatory authorities where required by Philippine law or PAGCOR regulations.
We take reasonable steps to ensure that the personal data we hold about you is accurate and up to date. You can review and update your account information at any time through your winhub account settings dashboard. Inaccurate data will be corrected promptly upon request.
winhub retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. Account data is typically retained for five (5) years following account closure, in line with AML obligations.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, and request deletion of your personal data. winhub has a dedicated Data Protection Officer (DPO) to handle all data rights requests promptly and transparently.
winhub ("we," "us," or "our") operates the online gaming platform accessible at winhub.one, offering Filipino players a range of gaming products including live casino, slots, bingo, and sports betting. winhub acts as the data controller in respect of all personal data collected through the winhub platform.
As a data controller, winhub determines the purposes and means of processing your personal data. We are committed to processing your data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
winhub has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. Contact details for the DPO are provided in Section 12 of this Policy.
winhub collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically when you use our services, and from third parties where permitted by law. The categories of personal data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID number | Registration form, KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Registration form, account settings |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Cashier / payment processing |
| KYC Documents | Philippine passport, driver's license, UMID, PhilSys National ID, proof of address | KYC verification process |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically via platform logs |
| Usage Data | Games played, wagers placed, session duration, bonus usage, login history | Automatically via platform activity |
| Communications Data | Live chat transcripts, support ticket content, email correspondence | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Account settings, registration |
winhub uses the personal data we collect for the following purposes. We will only use your data for the purpose for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
Under the Philippine Data Privacy Act of 2012, winhub processes your personal data on the following legal bases:
winhub uses cookies and similar tracking technologies on the winhub.one platform to enhance your experience, maintain your session, and analyze platform usage. The following types of cookies are used:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the winhub platform. For more information about managing cookies, refer to your browser's help documentation.
winhub does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
winhub retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | 5 years after account closure | AMLA / PAGCOR regulatory requirement |
| Financial Transaction Records | 5 years after transaction date | AMLA / BIR tax record requirements |
| KYC Documents | 5 years after account closure | AMLA / PAGCOR regulatory requirement |
| Customer Support Records | 3 years after last interaction | Legitimate interest / dispute resolution |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Technical / Log Data | 12 months from collection | Security and fraud prevention |
| Self-Exclusion Records | Duration of exclusion + 5 years | Responsible gaming / regulatory obligation |
Upon expiry of the applicable retention period, winhub will securely delete or anonymize your personal data in accordance with our data destruction procedures. Anonymized data (which can no longer be linked to you as an individual) may be retained indefinitely for statistical and analytical purposes.
winhub implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by winhub. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 12.
You have the right to request a copy of the personal data winhub holds about you, along with information about how it is being used. We will respond to access requests within thirty (30) days of receipt.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly through your winhub account settings dashboard.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that certain data must be retained to comply with our regulatory obligations under AMLA and PAGCOR rules.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though winhub may be entitled to continue processing if there are compelling legitimate grounds that override your interests.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
In certain circumstances, you have the right to request that winhub restricts the processing of your personal data — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
If you believe that winhub has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Details of the NPC are available on the official NPC website.
The winhub platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gambling. winhub does not knowingly collect personal data from individuals under the age of 21.
All new registrations on winhub are subject to age verification as part of the KYC process. If winhub discovers that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data, and report the matter to the appropriate regulatory authorities as required.
winhub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The most current version of this Privacy Policy will always be available on the winhub.one website.
When we make material changes to this Privacy Policy, we will notify registered players by email to the address associated with their winhub account, and by displaying a prominent notice on the winhub platform for a period of at least thirty (30) days prior to the changes taking effect.
Your continued use of the winhub platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should discontinue use of the winhub platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way winhub handles your personal data, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated. The NPC is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.
Now that you know how winhub protects your personal data, you can play with confidence. Join thousands of Filipino players enjoying live casino, slots, bingo, and more — with GCash deposits, fast payouts, and 24/7 support. Must be 21 years old or above.